First, explain the service contents provided by the business enterprise to the customers, and let the customers feel relieved.
Two, timely help and solve the reasonable requests from customers, and follow up service as far as possible.
Three, reply to customer consultation (network consultation, technical consultation, etc.);
Four, the comments and suggestions for customer feedback, and the quality of the product, collect and summarize and notify the relevant departments in time, formulate the processing plan, follow up at the weekly meeting and monthly summary meeting to ensure that the processing results are returned to the customers at the fastest speed.
Five, the dealer can not handle the machine that needs to be returned to the factory for repair.
Six. Inventory and initial identification of machines returned to factories due to quality problems;
Seven, customer consultation and complaint information is recorded, archived and saved.
Eight. To investigate the satisfaction of the dealers, a period of half a year, the results of the survey are recorded into the satisfaction questionnaire and the statistical scores are scored in the satisfaction statistics table.
